CarTranSpain is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
CarTranSpain may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2018.
What we collect
We may collect the following information:
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, you will need to tick the box to give your specific consent to the transmission of the information. This information is not stored on the website, it is not used for direct marketing purposes, and is deleted when no longer required.
We will not divulge, sell, distribute or lease your personal information to third parties under any circumstances.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
'The Client' is defined as any person, company, corporation individuals, limited liability partnership who instructs, authorizes, conducts or otherwise engages Cartranspain in the transport, storage, repair, movement of vehicles, cars or any type of cargo 'The Company' is defined as CTS Warehousing Limited/Cartranspain or any of its subsidiaries or parent companies.
1. The company undertakes to transport and/or compound certain vehicles for the client in accordance with the instructions of the client ('the service').
2. All invoices are due for payment prior to delivery of vehicle/s.
3. Any quotation shall, if not previously accepted, expire 7 days after issue after which time the Company may vary or all elements of the quotation.
4. Any estimates made by The Company as to the date or dates upon which the services will be undertaken will be confirmed by The Company on the acceptance of the quotation.
5. Any estimates made to the date and time of the completion of the services or any element of the services are only business estimates and in the event that completion is delayed, or the Company refuse to release a vehicle for any reason, no liability direct, indirect or otherwise will accrue to The Company.
6. In the event that the client shall require the services to be performed on a regular basis or on multiple vehicles or multiple batches of vehicles the client undertakes to keep the Company apraised of its prospective requirements at least 14 days ahead of such service being required.
7. The Client shall issue The Company with sufficient information to identity the vehicle or vehicles, which are to be transported and or upon which the client requires the services to be performed and in the case of transportation confirmation of the delivery address and where appropriate written authority to collect or remove the vehicle or vehicles in question. If the specification, description, make, model, dimensions of the vehicle(s) changes between order and collection time then the company reserves the right to change the previously quoted price and/or the terms of carriage including restricting insurance liability.
7a. Goods in Transit Insurance Liability will not commence until a vehicle is signed for by the agent and fully loaded on a transporter.
8. In the event that The Company is unable to effect delivery of any vehicle The Company will take such vehicle to a secure store for collection either by the client or the person to whom they were to have been delivered to or for The Company to attempt on the instructions of the client a second delivery. All costs for the removal of the vehicle to secure storage. The charges for the secure storage the collection from the secure storage and any further attempted delivery shall be in addition to the delivery cost contained in the quotation and shall be the responsibility of the client. Whilst in secure storage, risk in the vehicles shall vest in the client.
9. In the event that the client shall cancel any demand or any instruction to The Company, on less than one working day’s notice and in on to all other services five working days notice, a cancellation or amendment fee equal to The Company's charges for the services shall be payable to The Company.
10. The Client warrants that it is the owner of the vehicles or that its principles are entitled to part with or take possession of (as the case may be) and undertake the modifications to the vehicles and the Client claim that the Client was not appropriately authorised.
11. The Client warrants that the vehicles are in a condition which will not constitute a danger to any person if driven in a responsible manner or a suitably trained operative undertakes the services on the vehicles are in a condition which will not constitute a danger from components detached or fluids leaking if the vehicles are transported in the normal manner. If the client authorises the loading/unloading of vehicles using its own staff then the Company will not be liable for damage or loss or personal injury during the loading/unloading process.
12. The Client will indemnify The Company and The Company's employees and subcontract labour against any claim or liability if the Client instructs The Company to park or drive any vehicle on the public highway and that vehicle is not in a fit state to be used on the public highway.
13. The Client will indemnify The Company may have to its employees and subcontract labour arising out of any breach by any third party of the Health and Safety legislation including but not limited to the Client and any occupier of property to which the vehicle are to be delivered or collected from.
14. The Company undertakes to indemnify the client in respect of any liability that may arise as a result of The Company not complying with all relevant laws and regulations in undertaking the services on behalf of the client.
15. The Client undertakes that it will keep the Company fully appraised of any industrial dispute that the client might have whether or not such dispute is with a recognised trades union in order that The Company can assess whether or not to continue to provide the services to the Client is likely or possible give rise to industrial action against The Company.
16. The Company shall be free, in the case of transportation, to determine the method, route and order of delivery of the vehicles unless The Company shall have agreed the same with the Client in writing prior to collection.
17. In the event that the Client shall fail to settle invoices as they fall due The Company reserves the right to exercises a lien over such vehicles of The Company shall have custody of irrespective of whether or not The Company shall have undertaken any of the services on the vehicles on the vehicles that are subject to lien.
18. The Company reserves the right to factor, sell, discount or pledge any underpaid bill whether or not it is outstanding.
19. The Client shall not be entitled to exercise set off in respect of any underpaid amount due from The Company and The Company shall be entitled to apply cash received in any order or sequence as The Company shall at its discretion determine.
20. The Client shall be responsible for any VAT or other duty, tax or other liability that may fall due in respect of the Services and in so far as The Company may be required to pay and recover such sums this shall not affect The Client’s liability to pay such sums.
21. The Client shall be responsible for all debts incurred by the actions of its employees, agents or directors. If the client is a limited company then the Directors agree to personally guarantee any debts incurred by the company of which they are company officers. If the client is a limited liability partnership (LLP), then each member agrees to individually liable for all outstanding monies owed to Cartranspain.
22. The Company shall have the right to utilise subcontract labour, facilities and subcontract labour, facilities and subcontract vehicles in the discharge of its obligations to perform the service.
23. The Company shall be responsible for the vehicles from the point at which the Client or the Client's agent shall give possession of them to The Company and shall have certified the condition and completeness of the vehicles as the case may be and The Company shall cease to be responsible for the vehicles on handling them to the Client or a third party whether or not such party certifies the completeness and condition of the vehicles. Third Parties, Clients or any other persons may not enter, mount, board or otherwise engage with vehicles belonging to the Company without obtaining written permission first. Any person who boards a vehicle does so at their own risk, the company will accept no liability whatsoever for personal injury.
24. The Company will maintain insurance with a reputable underwriter in respect of loss or damage to vehicles whilst in the Company's possession and statutory responsibilities in The Company's occupation of property, employment of staff and the conduct of business. The Company will only provide insurance, and accept liability for, vehicles carried by its' transporters. The company does not provide or offer insurance for consequential loss including car hire, loss of earnings, loss of profit, loss of time- this list is not exhaustive. Any client vehicle that is delivered, collected or moved via any other means is exempt from insurance and the company will not accept any liability for any claim howsoever arising unless previously agreed in writing with the client. All vehicles will be insured under CMR Convention when travelling through Europe and under these Terms within the UK unless otherwise agreed in WRITING at the time of booking.
25. The Company will not be responsible for losses arising from Act of God, industrial action, manufacturing defect, adverse weather conditions, unavoidable traffic delays, change in vehicle specification, actions of persons not employed by the company, industrial fallout contamination, airborne corrosives, cleanliness of trucks or any other circumstances that could not reasonable been prevented or avoided by the Company.
26. The Company will not be responsible for any consequential losses of any kind howsoever arising suffered by the Client or any third party.
27. The Client will submit all claims against The Company and The Company’s insurers within 2 working days of the loss or damage occurring in accordance with the procedure from time to time determined by The Company and any failure to follow such procedure may void the Company's liability to the Client. The Company reserves the right to retain ownership of all replaced parts and may withhold payment until these are forthcoming.
28. Any failure by either party to enforce their rights shall not constitute a waiver of the rights of either party.
29. Any rights accruing to either party at or after completion, termination of this agreement shall survive such event.
30. English law shall govern all arrangements between The Company and The Client.
31. All vehicles must be paid for on delivery or collection unless previously agreed in writing. Payments must be made by means of cash or bank transfer. With bank transfers VAT must be added. Personal cheques are not accepted and clearance must be obtained on company cheques prior to release cars.
32. If you have any doubts about being bound by these terms, please ask BEFORE you accept a quotation or offer any form of instruction to the company.